Future Contact Centres 2019 is about delivering happiness to your customers.
Speed, accuracy and convenience are what gives your organisation a competitive advantage. With customers demanding a faster and more integrated level of service, the entire contact function has been uprooted to deliver more diverse and engaging omni-chanel experiences.
Future Contact Centres is Sydney's premier event connecting executive-level Contact Centre experts to hone in on technology and create the 'new normal' in contact centre excellence. Examining diversified channels, a new criteria for talent, customer data, AI and other emerging technologies this event will make sure you exceed expectations of tomorrow's customer.
30+ Speakers | 120+ Attendees | New Contacts Guaranteed
Confirmed Speakers Include:
International) Raj Chaudhuri, Director, Global Servicing Network, American Express
(International) Harpreet Singh Ghai, Consumer Relations Director, GSK
Moses Thangasamy, Director Customer Strategy, IAG
Chris Barnes, Head of Consumer Service, National Australia Bank
Nigel Hawtin, Head of Short Tail Claims Delivery and Performance, QBE Insurance
Michelle Shiers, Complex Customer Care Lead, Telstra
Sam Youssif, Director, Digital Customer Experience, Schneider Electric
Renzo Urzua, Global Contact Centre Management Trainer, MasterCard
Luke Jamieson, Head of Service Centre, First State Super
Miles Williams, General Manager, Customer Growth, Bupa
Rod Netterfield, GM, Change and Customer Experience, Auto & General
Donna Hole, VP Services, hipages
Catherine Payne, Executive Director Digital and Customer Communications, Department of Environment, Land, Water and Planning
Special End-User Discounted Pricing (Valid until 1st March): AUD 1950.0,
Special End-User Discounted Pricing (Valid until 29th March): AUD 2050.0,
Special End-User Discounted Pricing (Valid until 26th April): AUD 2150.0,
Special End-User Discounted Pricing (Valid until 17th May): AUD 2250.0,
Special End-User Discounted Pricing : AUD 2350.0