IBM Sterling Order Management (IBM Sterling OMS) provides the ability to “order from anywhere, fulfil from anywhere, and return to anywhere.” The IBM Sterling OMS solution provides a central source of order information, management, and monitoring, and provides a single order storage area to enter, modify, track, cancel and monitor the complete order lifecycle in real time. Any company can supply customer information about their orders, from any channel, when and where they require it. It is an inclusive B2C and B2B order management and fulfilment solution that deals with the complexities of fulfilling orders across multiple channels.
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