Mon, Jun 08 · 9:00

The Customer Service Summit (June 8-9th, San Diego) brings together an unrivalled list of senior customer service leaders from the world's most powerful and innovative brands. Purpose-built to guide you seamlessly into the future of customer service and ensure your team is ready to meet changing customer demands.

Join a community of professionals exploring the cutting-edge of service and experience. You can expect high-level networking, impactful presentations, real-world case studies and interactive workshops.

Previous speakers include leaders from Mastercard, Airbnb, Delta, Hilton, T-Mobile, Samsung, Wells Fargo, Citi, Home Depot, Intuit, Symantec, Comcast, Facebook and many more of the world's biggest and most recognisable brands. Gain actionable insight into 2020's biggest challenges and opportunities:

Scale Flawlessly: Ensure quality and consistency as your support teams grow and adapt to ever-growing customer expectations as you futureproof your support structure for 2019 and beyond

Synchronize Channels: Provide intuitive 24/7 self-service, match tone-of-voice and fully embed social, web, chat and portal into your contact center operations

Implement Automation: Build a business case for your 2019 innovation strategy, connect the data dots and effortlessly implement, machine learning, AI, chatbots, speech analytics and so much more

Bring customer experience to the center of the business: Gain senior management buy-in, prove ROI, and move from reactive support to proactive success

Upskill Agents and Leaders: Empower agents with the latest technology and innovations, diversify skillsets, supercharge onboarding, and unlock the potential of your agents

Visit http://www.incite-group.com/cs/ or contact Aaron Jackson: aaron@incite-group.com for more information.

Reimagine the role of customer service as a key differentiator and driver for your business.

Price:
Brand End User: USD 2399.0

Speakers: Aldine Shamir GVP, Customer Engagement And CRM, Wyndham Hotels And Resorts, Inc., Ian Schmehl Vice President of Sales, Service and Digital Operations, AT&T Inc, Karen Mitchell Senior Director of Service Enablement, Marriott International